Open the Microsoft Teams Applications (make sure you have signed in already) and then click on Apps located at the bottom left of the screen just under the sidebar menu.
Just search and locate the ngDesk application under the search all application fields.
Once you locate it, select the ngDesk application, and then click on Add to a Team.
One should type a group or a channel name on the very next page.
Just select the team under which you would like to receive the ngDesk ticket notifications and then click onto set up a bot.
Once you set it up, click on Teams, and then select the team that you opted to receive the ngDesk ticket notifications.
Type in your ngDesk subdomain name and click on submit button. Click on the authenticate button. Once it presents as shown in the screenshot below.
Soon you will be there on the login page of your ngDesk subdomain on the default browser. Just log in with your registered credentials like email address and the password as follows.
Once you are in ngDesk, confirm the integration of Microsoft Teams by displaying the banners with the group name. It also contains the unsubscribe option.
From the sidebar menu (under ngDesk) goes to the Modules section. Then navigates to tickets > select workflows. Click on the new button to create a new workflow to receive notifications under Microsoft Teams.
Fill in the details and then click on the save and continue button as shown in the screenshot.
Just drag the Microsoft Team notifications from the list on the left side and drop between the Start and the End button, as shown in the below screen capture. Just connect the start action by dragging the arrow from the black dot on the start button and connect it to the Microsoft Team notification action. On the other hand, end the action by dragging the black dot from the Microsoft Teams Notification action and dropping it on the End button.