Login to your ngDesk account as a System Admin User.
From Sidebar main menu, navigate to Company Settings > Integrations > Click on Zoom.
Click on add ngDesk to Zoom button
Just click on authorize button
Once authorization is done your Zoom credentials will be displayed as a confirmation
From the side bar menu, navigate to modules and then select the module for which the Zoom has to be included. If you wish to include Zoom onto Tickets module, just open the tickets module.
Just open fields and then create a new field by clicking on new button at the top right corner.
Type in a name for the field and select the data type as Zoom, hit on next button, hit on save button in the next window to take effect. This creates a new field with the Zoom Data type.
From the ticket’s module, navigate to layouts and then open the web edit layout onto which you would like to add this Zoom field. Just drag the Zoom meeting button from layout builder and then drop it under layout fields list which is adjacent to it. Hit on save button to take effect.
Once done, the Zoom meeting button starts reflecting under the web edit tickets layout for which you have added. Click on zoom meeting button.