I

f you are wondering how to deliver outstanding customer service or customer relationship management, well, you are not alone. Well, it’s no secret that exceptional customer service differentiates your brand from other competitive products in the market.  Customer experience assumes the role of a potential value differentiator for your brand. More specifically so, when multiple alternatives are already available in the market. Since people prefer brands that are known to provide prompt after-sales services. So, where and how do you begin the hunt?

Customization challenges

So, the question is how do you deploy an easily customizable help desk. Well, the customer support game is riddled with challenges. Predominantly, efficient support services seek optimization of several work processes to ensure positive customer experience across each touchpoint. If you consider the entire chain of events or tasks involved across the entire customer journey, there are several pressure points.

To begin with, customers must find it easy to approach your support desk with their problems or queries anytime. Multiple-channel support is, therefore, one of the primary requirements. Hence, the seamless integration of customer interactions across multiple channels is a necessity in order to avoid negative or frustrating user experience. 

Lack of effective collaboration tools is, yet, another vital challenge facing customer support teams. A recent report claims that 60% of the support agents do not have access to an effective help desk. That is, their current system fails to meet customer support needs adequately. Consequently, support is delayed or inefficient resulting in not-so-happy customers.

So, how do you change your customer support game and deliver outstanding support services?

Select the best customizable help desk for your business

You want your help desk to work the way you want it to. Similarly, you want your portal to mirror your brand culture and personality. Right from the interface look, the view of data records, the portal URL, user data input forms, to the way tasks are automated. So, when it comes to customization in terms of deployment of channels, personalizing your portal address, or building custom modules to meet diverse business requirements – ngDesk has it all. In effect, there’s no tool that compares the ease and simplicity of ngDesk. 

ngDesk, a SAAS application, offers a comprehensive solution designed to meet your diverse business support needs. The application equips your support team with multiple features to enable seamless support across multiple communication channels. Moreover, ngDesk allows you to configure your portal as per your specific requirements, create your custom workflows, or even deploy your custom chatbot. Yes, the platform is incredibly versatile and fluid in terms of meeting your precise business requirements. Essentially, the system supports dynamic features that enable you to automate routine tasks or even create your own custom views.

Build your own custom modules

ngDesk enables you to create custom fields, custom layouts, and even custom modules without the complexity of adding codes. Let’s say, for instance, you want to add a sales or marketing module to your ngDesk portal to maintain and manage sales-related data. Well, it’s simple. The custom module feature in ngDesk allows you to add custom modules. Add fields needed for your sales module. Design and build your data input and edit layouts. And, set up triggers to automate routine tasks for the module. Now, you can enter your sales-related data, maintain and manage your module database. Further, use relationship fields to integrate custom modules and build efficient workflows. 

Essentially, flexibility, dynamic features, versatile design, and collaboration tools are some of the basic ingredients that make up a customizable help desk. ngDesk delivers all these and a whole lot more too. The platform optimizes your customer service workflows minimizing task redundancies. 

Check out the new updates on ngDesk and you will be amazed at how it expands the scope and potentials of customer support solutions. So, sign up for ngDesk now and change the way you manage your customer support services.