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Treat your Customer Support Service as a Profit Center
W hen a business wants to generate more revenue the emphasis shifts to expanding the customer base. However, there is little focus on improving their customer support service.
Digital Asset Management 7 Best Practices that Ensures Efficiency
A re you having a hard time keeping up with your digital asset management system? If you are losing or misplacing your digital assets, the impact on cost and
6 Tips on Building the Perfect Chatbot for Your Business
C hatbots is the latest mantra guiding business strategy. This technology fad is creating ripples in the world of commerce today. But let’s be honest. How many of us
Here Are 5 Ways Customer Service Impacts Your Business
P oor customer service is the #1 reason that clients stop doing business with you! Did you know that 96% of unhappy customers never complain? However, 91% will simply
5 Essential Do’s and Don’ts as a Customer Support Representative
5 Essential Do’s and Don’ts as a Customer Support Representative When was the last time your customer support representative “wowed” your customer? Generally speaking, it
Here are 7 Must-Have Features for your Help Desk Software
H elp desk ticketing systems offer a wide range of features essential for your customer support functions. It is the interface that connects your customers to your brand. Your