What are the Essential Features of an Incident Response Software
The security Incident Response Platform is a superior software solution come with varied ranges of features, and many features are similar across all platforms, as each vendor has a unique method to incident response, and the features they include or omit from their solution will reflect that perspective.
Some of the essential features a company should look for when they are choosing an Incident Response Software are as follows
1. Company Wide Incident Reporting
To entrust employees across your organization to report incidents, look for a solution with a built-in level ticketing system, or at the very least, superior integration within a third-party solution. This feature helps you to leverage the knowledge of your entire workforce, and not just your security team.
2. SIEM Integration:
Most of the information security incident management software support basic SIEM integrations, such as receiving alerts and using SIEM data to enrich incident records, and the best solutions to go further, thus, supporting two-way integration for customer searches and digital forensics.
3. Threat Intelligence Integration:
The most experienced security analyst will benefit from access to the collective knowledge of the cybersecurity industry, and threat intelligence feeds to collect and share the latest information on known cybersecurity threats. However, integration with these feeds will enrich your incident records with contextual facts to streamline threat identification and triage.
4. Automated Enrichment:
Automation is a big time-saver for some tasks related to factual gatherings, such as looking up to SIEM data, IP reputation, IP geolocation, file reputation, and attaching SIEM log files to incident records, and it is valuable because it can perform manual follow-up investigations through a command-line interface to an external source, like SIEM or threat intelligence feed.
5. Compliance Workflows:
The future of incident response is the convergence of security, risk management, compliance, and IRP (Incident Response Program) should not be the only tool for the security team, as it needs to support your compliance obligations, such as Cyber SAR, HIPAA data breaching reports, and 23 NYCRR500 workflows. Furthermore, playbooks should include all the steps for compliance, and the IRP should allow for collaboration with your compliance team.
An efficient visual interface can be the big difference between just having the data and truly understanding it, as the dashboard provides analysts a clear outlook at the most essential data, with options to save, presets, drill down, and chat analytics, and it is used for project management, a quick way for analysts to see the status of their tasks and the latest investigation updates.
7. Link Analysis:
For your incident response process to evolve, you will be able to make sense of patterns and trends across the incident that one encounter, and link analysis offers you the connection between everyone and everything, such as the people involved in cases, threat indicators, locations, investigations, and more.
There are many valid approaches to incident response, and every organization’s needs are different and unique, and these are the features essential for running a successful business with an effective incident response system.