More than just a collection of articles, ngDesk knowledge base integrates with ticketing and chat for a seamless experience.
Our knowledge base was designed to empower your customers and agents with self-service. It makes it easy to keep articles organized so customers and agents can quickly find the right solution article and secure with easy to apply access levels and controls.
Powerful Search Easily find relevant articles.
Flexible Permissions Multiple access controls so your content is secure.
Rich Text Editor Add photos, videos and attachments.
Custom Themes Customize the colors, look and style.
SEO Optimized Optimized for search engines for easy access.
Tags and Labels Tag your content to automatically group it.
Build a library of self-service articles with our WYSIWYG editor and allow customers to help themselves. Easily format your articles and add images, videos and files.
Easily draft, review and publish support articles and easily arrange the content hierarchy with just a few clicks.
Control the creation, editing and visibility of knowledge base categories, sections and articles to specific users or groups.
Knowledge For Everyone
Create a self-help portal for your customers and an internal knowledge base for only your team.
With ngDesk’s multilingual knowledge base, you can create support articles in 11 different languages. Provide support to your customers and agents around the world in the language of their choice.