Free Incident Response

Software Asset Management runs on an all in one platform, providing clear results to enable cost cutting and compliance management

We’ve made incident management easy!

Automatically assign tickets to different teams and view tickets from all your channels in one shared inbox.

Shared Inbox

Our customer support and ticketing system was built with agents in mind. It was designed for productivity and teamwork so that you can do more than respond to customers. With our easy to use platform you can assign tickets to individuals or teams so it is always clear who is working on each ticket. Prioritize, link and tag tickets so the most critical tickets are solved first.

Pre-made Responses
Save and reuse common responses.

Custom Layouts
Select the data to be viewed and how it is sorted.

Custom Fields
Add fields to store additional data you need.

Merge Tickets
Combine tickets about the same issue.

Audit Log
View each and every change made over time.

Receive notifications about changes and updates.

Automate and Save Time

ngDesk’s Pager can be easily scheduled in under 5 minutes and is easy to alter anytime based on your agents and business needs.

Multi-channel Notifications

Every tech is different so we include pages via email, push notification, text, and phone call. In case of an emergency, all can be launched at once.

Audit Logs

With Pager, every page is logged, every time. Your whole team can see who missed pages and reports on efficiency to keep everyone accountable.