Create a seamless experience for teams to work and resolve issues quickly and easily.
Automate Incident Response
Automate your incident response and provide your team with the power to manage critical issues promptly. Safeguard business-critical services with advanced workflows that escalate the issues to the senior team of experts without any delay. Our dynamic pager tool triggers alerts and routes incidents to the right team for prompt action. Configure escalation rules and agent schedules to ensure round the clock support to your customers.
Automated Escalations Notify the right people at the right time.
On-Call Schedules Create agent schedules for 24/7 support.
Multi-Channel Notifications Notifications via push, email, phone & SMS.
Service Level Agreements Identify and prevent SLA breaches.
Incident Alerting Collaborate for speedy incident response.
Incident Management Be prepared to seamlessly manage any issue.
Configure your agent schedules and define agent availability times, rollover patterns, and the times when no agents will be available online. View across the day, week, or month to easily manage your team schedules.
Set up incident notifications so agents can be notified via email, push, text or phone whenever a critical incident is reported. In case of an emergency, you can send notifications across all channels at once.
ngDesk Pager logs all reported incidents and the actions taken by the agents. Even a missed alert is logged and the entire team can view the incident log. This improves the accountability of the team and serves to increase overall efficiency.
The ngDesk Pager tool is designed to stimulate prompt action and ensure no incidents are left unattended. Create escalation rules and apply these rules to triggers for the speedy resolution of customer issues.