View tickets from all your channels in one shared inbox and automatically assign tickets to different teams.
Our customer support and ticketing system was built with agents in mind. It is designed for productivity and teamwork so that you can do more than just respond to customers. With our easy to use platform you can assign tickets, prioritize, link and tag tickets so it is always clear who is working on what and so the most critical tickets are solved first.
Pre-made Responses Save and reuse common responses.
Custom Layouts Select the data to be viewed and how it is sorted.
Custom Fields Add fields to store additional data you need.
Merge Tickets Combine tickets about the same issue.
Audit Log View each and every change made over time.
Notifications Receive notifications about changes and updates.
Happy Customers, Happy Agents
Our intuitive design and all-in-one ticketing page means agents have everything they need to solve problems all in once place, leading to easy to faster resolutions and increased customer satisfaction.
Customize and Personalize
ngDesk is easily customizable to meet all your needs, create custom fields, layouts and workflows to maximize business efficiency. Personalize the logos, colors and titles so your teams have a seamless experience.
Set up rules based off of the customer, priority or other fields that govern how quickly tickets need to be responded to. Configure alerts and notifications to ensure you are always meeting your agreements and no ticket slips through the cracks.
View, update and respond to tickets on the go and get notifications about changes via push notifications. Access the full power of ngDesk from anywhere with our mobile apps and ensure you and your customers are always up to date.
Ready Out of the Box
Be up and running faster than the speed of light, ngDesk is ready to go the minute you sign up. ngDesk comes preconfigured to handle all of your customer requests.
Multi-channel support allows your customers to contact you the way they want to. ngDesk supports email, Facebook, SMS and more.